Returns & Exchanges
At Timemore, we stand behind the precision and quality of our coffee gear; if you are not completely satisfied with your purchase, you may return it within 30 days of delivery. Please ensure all items are in their original packaging and unused condition to qualify for a full refund.
Initiate Your Request
Contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the items in their original Timemore box, including all accessories, manuals, and the provided RMA form to ensure safe transit.
Ship the Item
Affix the prepaid shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.
Inspection and Refund
Once our quality control team inspects the returned gear, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing